Focus dives and session history
Get help with timed dives, free dives, saved expedition records, XP, streaks, and progress visibility.
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Deep Ocean Support
Need help with a focus dive, widget, Live Activity, Pro access, or privacy request? Contact the Deep Ocean team and include enough device details to reproduce the issue.
Support email: support@deepocean.io.vn
For Apple reviewhttps://deepocean.io.vn/support
Public support URL for App Store Connect submissions.
How we can help
Support topics
Widgets and Live Activities
Report issues with home-screen widgets, active dive status, notifications, or iPhone Live Activities.
Deep Ocean Pro
Ask about premium themes, subscription access, purchase restore behavior, or App Store billing questions.
Privacy and data
Request help with local app data, account-related questions, privacy concerns, or data deletion guidance.
Before emailing
Include these details
- Device model and iOS version
- Deep Ocean app version
- What you expected to happen
- What happened instead
- Screenshots or screen recording if available
Quick answers
How fast will support reply?
Most support messages are reviewed within 2 business days. Include your device model, iOS version, app version, and screenshots when possible.
How do I restore a purchase?
Open Deep Ocean, go to Profile or Pro settings, then use Restore Purchases. If access is still missing, email support with the Apple ID purchase region and receipt details from Apple.
Can I request data deletion?
Yes. Email support with the subject Data deletion request. Deep Ocean is designed around local-first focus data, and support will guide you through any app-side deletion steps.
Still need help?
Send a support request and the team will review it. For App Store refunds or billing changes, Apple may require handling the request through your Apple account purchase history.